Refund Policy

Our Commitment to Customer Satisfaction

At Romney Cleaners, we are committed to providing the highest quality window covering installation, cleaning, and repair services. We stand behind our work and want you to be completely satisfied with our services. This refund policy outlines our practices regarding refunds and customer satisfaction.

Service Quality Commitment

We are committed to performing all our services to the highest professional standards. If you are not satisfied with the quality of our work, please contact us within 7 days of service completion to discuss the issue.

Window Cleaning Services

For window cleaning services, we offer a 48-hour satisfaction commitment:

• If you notice any missed spots or areas that need attention, contact us within 48 hours
• We will return to address any issues at no additional cost
• If we cannot achieve your satisfaction, a partial refund may be considered

Installation Services

For window covering installation services:

• All installations come with a 30-day workmanship warranty
• If there are issues with the installation, we will return to fix them at no cost
• Refunds are generally not provided for installation services unless there is a complete failure to perform the service
• Product returns are handled according to the manufacturer's warranty and return policies

Repair Services

For repair services:

• Repairs are covered for 90 days from the date of service
• If the same issue recurs within the guarantee period, we will return to fix it at no cost
• Refunds may be considered if the repair cannot be successfully completed

Refund Eligibility

Refunds may be considered in the following circumstances:

Service Not Performed

If we fail to perform the agreed-upon service, you may be eligible for a full refund of any payments made.

Significant Quality Issues

If our service quality is significantly below professional standards and cannot be corrected to your satisfaction, a partial or full refund may be considered.

Double Billing or Overcharging

If you are charged incorrectly for services, we will promptly refund any overcharged amounts.

Cancellation by Customer

Customer-initiated cancellations are subject to our standard cancellation policy:

• Cancellations made more than 24 hours in advance: No fee
• Cancellations made less than 24 hours in advance: Up to 50% of service cost
• No refunds for cancellations made on the day of service

Non-Refundable Situations

Refunds are generally not provided in the following situations:

Change of Mind

If you simply change your mind about needing the service after it has been performed to professional standards.

Normal Wear and Tear

Issues that arise due to normal wear and tear of window coverings after our service has been completed.

Customer Negligence

Damage or issues caused by improper use, maintenance, or handling by the customer after our service.

Pre-existing Conditions

Issues that were present before our service but not disclosed to us at the time of service.

Force Majeure

Situations beyond our control such as severe weather, natural disasters, or other emergencies that prevent service completion.

Refund Process

If you believe you are eligible for a refund, please follow these steps:

Step 1: Contact Us

Contact us within the applicable time frame (48 hours for cleaning, 30 days for installation, 90 days for repairs) to discuss your concerns.

Step 2: Investigation

We will investigate your claim and may request additional information or documentation.

Step 3: Resolution

We will work with you to find the best resolution, which may include additional service, partial credit, or refund.

Step 4: Processing

If a refund is approved, it will be processed within 7-14 business days using the original payment method.

Refund Methods

Refunds will be processed using the same method as the original payment:

• Cash payments: Refunded in cash or check
• Credit/Debit cards: Refunded to the original card
• Checks: Refunded by check
• Electronic payments: Refunded to the original account

Processing times may vary depending on the payment method and financial institution.

Dispute Resolution

If you are not satisfied with our refund decision, you may:

• Request a review by our management team
• File a complaint with the Better Business Bureau
• Seek mediation through a consumer protection agency
• Pursue legal action in accordance with our Terms and Conditions

Preventing Refund Issues

To help prevent issues that might lead to refund requests:

Clear Communication

Provide accurate information about your needs and expectations when scheduling services.

Inspection

Inspect our work promptly upon completion and report any concerns immediately.

Documentation

Keep records of your service agreement, invoice, and any correspondence.

Proper Maintenance

Follow our recommendations for proper care and maintenance of your window coverings.

Contact Information

If you have questions about this refund policy or need to request a refund, please contact us:

We are committed to resolving all customer concerns fairly and promptly. Your satisfaction is our top priority.